Aviata at Lake Mary

If I could leave no stars I would. My family placed my grandmother at this facility following hip surgery with the expectation that she would receive rehabilitation, nursing care, and assistance with activities of daily living. Unfortunately, our experience was extremely concerning. During multiple visits, I observed issues including delayed responses to call lights, concerns regarding hygiene and toileting assistance, poor communication, and what appeared to be a lack of adequate support for a post-surgical patient who needed encouragement and assistance to mobilize. My grandmother repeatedly expressed frustration about obtaining help when she needed it. After raising these concerns with facility leadership and submitting a detailed written complaint, I was disappointed by the response. Rather than addressing the substance of the concerns, leadership disputed our account and the conversation ended without meaningful resolution. To date, no one from corporate has contacted us regarding the issues we reported. Ultimately, we removed my grandmother from the facility because we no longer felt confident that her needs were being appropriately met. Had we not visited frequently and advocated for our loved one, many of these concerns may have gone unnoticed.

I had great xperience, social services were helpful. Helga came to check on me daily, Katy was wonderful. Therapy department is great.

My father was admitted to Aviata Nursing Home and Rehabilitation on Tuesday, April 7. During his time there, he was repeatedly neglected. He was left sitting in his own feces for extended periods, and his calls for basic needs—such as water and assistance with toileting—were routinely ignored. While in the facility, it was evident that this was not an isolated issue. Patients could be heard calling out for help, often without response, while staff appeared overwhelmed or unwilling to assist. The overall environment did not reflect a place focused on healing or patient care. My father’s condition significantly deteriorated during his stay. Despite having complex medical needs, proper precautions were not taken. His catheter was removed, and staff were unable to successfully reinsert it. As a result, he went over 24 hours without producing urine, which led to severe medical complications, including sepsis, dangerously low blood pressure, and metabolic acidosis. He has since developed severe wounds on his backside, which now require ongoing hospital treatment, including wound packing and cleaning. Due to these complications, he is now also requiring dialysis. He is currently admitted to Orlando Health Lake Mary Hospital in the Intensive Care Unit, where he is receiving critical treatment. As a mandated reporter who works daily with a highly vulnerable population of students with disabilities, I am deeply disturbed by what I witnessed. I am trained to recognize neglect and ensure the safety and dignity of those in my care. What occurred in this facility is, in my professional opinion, a clear failure to provide even the most basic standard of care. It is both alarming and unacceptable. This outcome reflects serious concerns regarding negligence and inadequate care. No patient should experience this level of suffering in a facility responsible for their well-being.

Therapy was great, I feel stronger. People are very friendly and helpful.

My experience at Aviata at Lake Mary was wonderful. Physical Therapy, Occupational Therapy and Willie Speech therapy are very professional. Nuvia and Jojo Social Worker were in top of my need. Helga visits me everyday.