Wynmoor Community Council

Like always, the board members and/or council did not do their homework before signing on to the fusion hotwire cable/Internet. Talk about controlling our lives, Hotwire installed the " TV goes to sleep" if you walk out of the room. You have to hit OK to continue watching. The sound goes off. Then the menu pops up again and you have to hit exit- which takes you to another menu! Heaven forbid you are bed bound or lay the remote down where you aren't near it to turn it back on. Don't tell me when my TV should be going to sleep. Maybe I'm in the bathroom and listening, maybe I'm cooking and listening, so I have to stop and go find the remote to reactivate the TV? Newsflash: the same electricity is being used because it's still on!! You're not saving us anything!!! Not saving time but wasting our time to hit ok. Then you have to hit exit to actually see the show again. The menu covers the TV area that you want need to see, especially if you have captions. Way too many prompts to go through just to watch TV. When you turn on the TV it's programmed to say "Are you there"? None of your business if I'm there. Duh! If I turned on the TV I must be there, right? Don't tell me how long I can have my TV on! I pay my electric bill, not you!! By the time you go through 4 commands you've missed half the show. I feel bad for those whose caregivers turn the TV on for them. Now you have to hire a sitter just to keep turning it back on. Sad that Fusion- Hotwire didn't make it elderly friendly. Now let's discuss outages. Both TV and Internet . In the first month it went out 8 times. It wouldn't reset, had to call company. They answer but by the time you go through the recording you've missed another show. They literally can control your TV from the office. Comcast just had us unplug for 30 seconds and it came back on. There were more outages in one month with Hotwire than comcast had in 1 year. The worst part is when the cable goes out the Internet does too!! Thus the reason I shared in our meetings that you should never "bundle" phone, internet,and cable. When one goes out they all go out!! It's happened 4 times in one month already. It's sad that we are forced into paying for a service I got cheaper individually. You have to pay for shows and networks that we got free with Comcast. We are told but look at all the channels you get! Oh yeah, look, it's All old shows, reruns, and majority political viewing!! I don't know anyone who watches 900 channels, seriously!! 1. It should have been voted on by everyone, since we are paying. 2. I was never answered when I asked how much it would cost in January 2026, yes it's a free set up now , but they can and will, raise the monthly maintenance fee to make extra money, charge us for channels we got free, cause us stress when it constantly goes off. For those who have cell phones that use satellite you're paying twice because you are forced to pay internet fees. It took the rep over 20 minutes to clear the outage. Everyday there are issues. I heard the price just for Hotwire may reach 100.00 a month. We should have a choice to add on Internet and cable. !! Are we getting refunds for all the outages and problems?? Another reason not to move to Wynmoor. I heard someone say: "Wynmoor Losemoor" . Please respond if you have issues with our "New and Improved" Hotwire. Am I the only one? No, a neighbor said they hated it! Hopefully they will re-do the little white box that spies on you when you leave the room so it stops asking you if you're still there. 😂 LOL

Nosy and rude neighbors. They key your cars and stalk you. They harrass your guests and security did nothing to help, they just stood there like fools. The gate staff is unpleasant and will scream at your guests. Horrible management, they don’t care if you have a complaint and take forever to fix essential things like elevators, plus HOA has gone up extremely high. You’ll regret moving here

Been here 21 years as my grandmother’s care taker… Recently they made us all of us change from Comcast to Hotwire. Comcast has a way better service. Not happy!!! Recently a random stop sign was put up in front for my place. Not happy!!! A/C went out called ECM…they replaced top and bottom units $6000. The top and bottom unit’s were only 3 years old. Fired them. Not happy!!! Then I hear the board of Wynmoor is getting kick backs from all these companies screwing all the residents. Oh and coconut creek police department is in bed with them. Only 2 people arrested for the security theft. Not happy!!! I’m leaving to never come back!!! Sad is the best review here!!!!

Wow, was looking for my mom. The reviews are horrible. No thank you

Would give a zero if possible. 55 + community. Nassau West II. Going on 5 years and our elevator/ lift still not working!!! I have back and feet issues, my mother, 89 years old, can't get cancer treatments from a mobile unit due to elevator not working. We keep asking what the hold up is and get no honest response or written communication as to what or who is holding up getting it working. Just found out after years of being stuck upstairs that the association has a contract with the ambulance service to get people up and down after Wynmoor was informed we needed to get downstairs numerous times. Not one word was said,nor did the council or board send letters of notification or updates. When we attend meetings the responses are always "soon" or "we're working on it". It's sad that elderly people have to suffer climbing stairs when all this time paying elevator maintenance fees. Not worth buying here on second floor. Save yourself money and headaches!!! Many Association members are not transparent or informative. Example: We were told workers needed to come in to wire our units 4 years ago, for hi-speed optic fiber. Told "no charge", later was increased and told partially due to new wiring. charged for it but no service was ever offered. Fast fwd this week, again had to have workers come in for new wiring, stripping out old, but was never sent letters saying how much the NEW Internet/Cable would cost. If it ain't broken don't fix it, right? We have over 600 channels for a cheap price already. Explain to us why we need to switch companies? If we are stuck upstairs with a non working elevator,how can we attend meetings? You can post and send letters,like before when it appeared you really cared about people and wanted a Happy Community!! Our council gets paid an enormous amount of money but the residents suffer. No excuses why lift/elevators are not working!!! I'll update on the elevator- SOON!! To those who are not putting the effort in getting the job done ---Karma will find you!!