Westminster Lakeland

My grandpa had a hip replacement and Westminster was recommended for his rehab. Do NOT have your loved one stay here. My grandpa would have died if my mom and my aunt wouldn’t have made them call an ambulance on April 15. They had him lying in sheets that were bloody and filthy. They had him in a wheelchair from the time he got up in the morning until the time he went to bed. His legs and feet were so swollen. They were not attending to his medical needs. The physical therapist were good with him, and two of the interns were good other than that, the staff ignored the residents needs. Update to Westminster’s reply to my review above: As a family member, I need to correct the misinformation in this response. No one from Westminster contacted our family regarding this incident. The first time my mother heard from Westminster was when she called to file a complaint. The second time was only after I posted my Google review, when my uncle received a call. To date, no one has explained what happened, what corrective actions have been taken, or how this situation is being addressed. No one has followed up to check on my grandfather's condition or shown any meaningful concern for his well-being. Rather than taking accountability, Westminster appears more focused on responding publicly than communicating directly with the family affected. The lack of transparency, follow-up, and compassion has been deeply disappointing. Based on our experience, I would strongly caution families considering this facility. When your loved one's care and safety are involved, communication, accountability, and genuine concern should be the minimum expectation.