The Terrace of St. Cloud

In this institution there are criminals and thieves who took advantage of the opportunity when my wife lost consciousness to steal the gold chain she was wearing, which was a long-life memory. I put it in two languages ​​because I don't know any other. En esta institución son unos criminales y ladrones aprovecharon la oportunidad de que mi esposa perdió el conocimiento para robarle la cadena de oro que tenia puesta que era un recuerdo de larga vida

Our HEARTBREAKING experience at The Terrace of St. Cloud LTC. In a matter of a weekend my father went from upright and alert to near lifeless and they didn't even notice. The terrace claimed my father was simply sleeping and medicated, claimed his vitals were normal, they claimed it was a coincidence of timing, they claimed his sleepiness (actually comatose state) were due to meds that were never given. I had to demand his vitals be taken, by threat of calling 911 myself. It revealed a horrible fact. They allowed my father to lie in bed UNMEDICATED AND UNTREATED, even UNDIAGNOSED with severe Sepsis, Pneumonia, UTI, WBC through the roof, respiratory failure, sustained Tachycardia, and a massive stroke, as he slowly and painfully died. They did not provide the necessary "comfort care" they were entrusted to provide, nor did they communicate the change of condition with our family. Instead, they did their best to hide it. The staff that was hired to protect and care for him did not at this critical time. Something as simple as a urine analyze could have revealed so much. NOT EVEN A PAIN KILLER, NO COMPASSION. They chose to ignore the fact that he was dying right before them, watched and did nothing as if his life were worth nothing. His pain was worth nothing. When we arrived in the ER of St. Cloud Orlando Health, only 6 minutes away. The paramedics had to place him on full O2 at 100% and manually bag him as he was passing away in transit. He had numerous major diagnoses that are not acute and with certainty require time to progress (severe Sepsis, pneumonia, chronic UTI, WBC through the roof, respiratory failure, sustained tachycardia, and a major stroke). We tried our best to be there, befriend, and show acts of appreciation toward the staff. Always respectful and attentive. Yet they lied or made the wrong assumptions without fact checking. Jeffrey, my father's RN, assured us that my father was sleeping because he "was up partying too much overnight," and supposedly they gave him a sleep medication to help him rest. Well, that was not true; it was not even documented in his medical chart. He also encouraged my mother to give my father a supplement drink while he was unresponsive and showed no swallowing reflex. We suspected that he may have been comatose days before my ER transfer demand. I do not want to attribute bad motives to this one specific nurse. The staff is clearly overworked and under staffed. But the consequences reflect on the patients. But the sad reality is that nothing is going to change. AHCA, State-Managed agencies, and all the attorneys in the world have no bearing on a broken system. It will continue to sadly take our sweet elderly ones in an undignified way. Those who cared for us 1st are sadly neglected by the agencies and individuals entrusted to care for them and protect them. Only God can bring justice, and he will. The apathy is tangible with nurses, nursing aides, Manager Wendy, Nurse Marie and Jackie Dir. of Nursing. Caregiver burn-out has clouded the judgement of some of these persons in my opinion. Please do not forget the ones you made an oath to serve and protect. Ultimately, we are all accountable to a higher power.

Please, do not place your loved one in the care of The Terrace of St. Cloud Long Term Care. They allowed my father to lie in bed UNMEDICATED AND UNTREATED with severe Sepsis, Pneumonia, chronic UTI, WBC through the roof, respiratory failure, sustained Tachycardia, and a massive stroke, as he slowly and painfully died. They did not provide the "comfort care" they were entrusted to provide, nor did they communicate the change of condition with our family. What kind of people would allow this? Unmedicated for these conditions or even the pain they accompany, unable to speak for himself, he lay comatose, sceptic, consumed by conditions that did not exist the week prior, and massively stroked. HOW DID THIS STAFF NOT RECOGNIZE HE WAS IN CRITICAL CONDITION, WHEN JUST DAYS BEFORE HE WAS ALERT AND UPRIGHT? My beautiful and loving father was abandoned by those entrusted to care for him. NOT EVEN A PAIN KILLER, NO COMPASSION. This truly good man was cruelly treated like a dead dog. Background: My mother and I took turns being present every day or every other day at most. We tried our best to be there, befriend, and show acts of appreciation toward the staff. Always respectful and attentive. Yet they lied to our faces. Jeffrey, my father's RN, lyingly told us that my father was sleeping because he "was up partying too much overnight," and supposedly they gave him a sleep medication to help him rest. Well, that was a lie; it was not even documented in his medical chart. Jeffrey even encouraged my mother to give my father a supplement drink while he was unresponsive and showed no swallowing reflex. We suspected that he may have been comatose days before my ER transfer demand. Mom pleaded with the staff for help, this was not the same man who sat upright in his wheelchair, spoke and smiled back at his grandkids just days earlier, as I documented in a photo the Friday prior. We felt something was wrong, but they lied, claiming the changes we were reporting since Dec. 1st were just bad timing on our part, and he was active when we were absent. Yet it seemed unlikely his labored breathing and seemingly lifeless body were able to even consume a drink, or much less eat. Unfortunately, enough was enough, on Dec. 4th I angrily insisted his vital signs be taken before me. I could no longer accept his sudden change of condition to be as they fictitiously claimed, normal. I threatened to call 911 if they denied and take his BP myself, which is when they finally, dragged their feet and reluctantly took his vitals. To my ache, his vitals revealed what we already suspected: Ventricular Tachycardia, and a critically low BP. He was slowly dying painfully and alone. When we arrived in the ER of St. Cloud Orlando Health, only 6 minutes away. The paramedics had to place him on full O2 at 100% and manually bag him as he was passing away in transit. He had numerous major diagnoses that are not acute (develop rapidly) in nature and with certainty require time to progress (severe Sepsis, pneumonia, chronic UTI, WBC through the roof, respiratory failure, sustained tachycardia, and a major stroke). But the sad reality is that nothing is going to change. AHCA, State-Managed agencies, and all the attorneys in the world have no bearing on a broken system. It will continue to sadly take our sweet elderly ones in an undignified way. Those who cared for us 1st are sadly neglected by the agencies and individuals entrusted to care for them and protect them. Only God can bring justice, and he will. If the nurses, nursing aides, Manager Wendy, Nurse Marie and Jackie Dir. of Nurs. have a conscience, I am certain it is riddled with guilt. Please do not forget the ones you made an oath to serve and protect. Ultimately, we are all accountable to a higher power. May this testimony serve if nothing else, as a way to prevent this from happening to others, if only one person benefits it was worth sharing our story.

The nursing staff is very attentive. Everyone here has a positive attitude.

Love visiting the facility, patients are well taken care of. Hallways and rooms are always clean and odor free. All staff great you with a smile. It is a very welcoming home.