Ponce Health and Rehabilitation Center

Our family is completely devastated by the loss that occurred after my grandfather was sent to this rehab center. We want to make it clear that we are not placing the blame entirely on the staff at this facility, because we also strongly believe the hospital failed by discharging him to a rehab center that was not properly equipped or capable of caring for a patient in his condition. However, families still deserve to know the reality of what we experienced here. The pictures shown online do not reflect the actual conditions we saw. The floor my grandfather stayed on constantly smelled like urine, and the nurse-to-patient ratio was extremely concerning and created what we believe to be a serious safety issue. My grandfather sadly passed away after being there for not even two full days. He was found unresponsive around 7 AM, and with the level of staffing and lack of monitoring we witnessed, it is heartbreaking but not surprising to us. A vulnerable patient should never be sent somewhere that cannot properly monitor or care for them. Also elevators are very slow and apparently theres no staircase. What also adds to our frustration is that our family’s previous review was ignored while responses were made to positive reviews. We will continue speaking out until we receive answers and acknowledgment regarding what happened to our grandfather. This is not about attacking individuals. It is about accountability, patient safety, proper staffing, and ensuring no other family experiences this kind of loss and heartbreak.