Kiva at Canterbury

Staff is nice to your face, cold to your loved one. If they require an iota of care or attention, they are treated worse than dog.

Absolutely disgusting. These people should be brought up on charges of neglect and abuse. They treated my loved one like an unruly horse. I walked in on 2 of them scrubbing them down, spraying them with cold water while they screamed. They held their arms out while spraying them in front of the sink and when i offered to help said, "they needed a bath." Then walked out, leaving them naked, afraid and confused. I have photos of feces in the dining room of the memory care side. I alerted them to this when i picked my loved one up. When i brought them back hours later, still there. They blamed my loved one for everything, even though they had dementia. Look- i dealt with my loved one's dementia for several years and through 3 different care homes. But Kiva is the reason they died. A nurse pushed my loved one out of a room they weren't supposed to be in and they broke their leg. This started their process of giving up. My loved one still had their mobility, used the restroom unattended and was probably the lowest level of memory care. In their short time there, they were subjected to the most unkind & disgusting treatment. Get what you pay for I guess. But for 3k a month, you'd think they could afford a better vetting process. Cindy Digman was in charge and was the most cold, bitter woman I've ever met. This woman has no qualms about gaslighting the family. If you care at all about your loved one who needs special care.. this ain't it. The place should be condemned and torn down. *this is a very small sampling of the atrocities I witnessed while my loved one lived there. I welcome the opportunity to elaborate further and would be willing to show receipts if helpful. Tbh, i should've pressed charges pr asked for an investigation. But i was grieving. That's what they bank on. If you or a loved one has been mistreated by Kiva, please garner the energy to speak up to authorities!! I pray these people get the same treatment as they gave. And with Cindy's chainsmoking in the office, she'll probably need care at some point.

Cindy and team appear to provide a safe, clean, and caring place for many elderly patients. It is not an easy job so our thoughts are not only with our Aunt but all the workers who make her as comfortable as possible. Thank you.

Horrible place. They treat residents like garbage. The staff will lie to the residents if they think it makes their job easier. They hold the residents there as if they're prisoners and monitor them as if they're under lock down. I've seen it myself. One of the staff members threatened to call the police on a family because they wanted to tell their elderly family member resident the truth about them not being able to come home. A wise person learns from others' mistakes, a fool learns from their own. Please learn from my experience and take your loved one somewhere else....

My Mom has been a resident here for 3 years and there staff has been nothing but loving and caring toward my mother. Cindy the administrator has been wonderful she saved my Mother’s life. Without this facility my family wouldn’t know what to do.