John Knox Village of Florida Inc

John Knox Village Health Center is more a rehab facility than a nursing home. The staff is very caring and compassionate -- at least, the majority of them are. There are a few who are a bit not so, but compared to the other places my mom has been in the past, they are very, very good. We've had some difficulty with them in terms of communication and coordination of various things. She went into their rehab facility after being in an acute rehab facility because of medical problems. A few days after she was admitted, she developed some cognitive problems and had to be readmitted back to the general hospital for the mental status change that was going on, and it appeared that she was prescribed some sleeping medication that was really not appropriate in the dosage that she got. It seems that once they have clarified what the issue is, they tend to respond to it pretty well and are fairly caring about it. They went out of their way to help her out with some issues. They provided what she required because of her physical problems. It has a good reputation in the community, and in several respects it has been better than some of the other facilities she's had. A lot of the staff is very, very caring. My mom has specifically said some of the staff at night has been very attentive. She has a problem with urinary frequency, and she often has to call a nurse to help her down to the restroom, and in the previous facilities she has always felt like she was being a bother to the staff, whereas here the majority of the staff has been very, very understanding, very responsive, and don't make her feel like she is being a burden to ask for the assistance. So that kind of response from majority of the staff has been good, and just some of the coordination issues and communication issues going on about some of the difficulties she's had has been our only major complaint.