Hampton Manor Deerwood

My brother moved into this facility September 2, 2024. After searching for AL facilities, I was pleased to find this one which my brother found to be home-like in nature. Wendy, the director at that time, was very helpful. She made us feel comfortable and helped a great deal in finding the perfect apartment for him.We signed the contract, and paid the $5000 Community fee. Within a short time, he adapted to his new surroundings and made several acquaintances. My brother adored the staff, and they returned that affection. In November, Angela, LPN, with the title of community director, took over Wendy’s position. On December 4th, I received a call from Angela with the ultimatum to move my brother from their facility or she would have him placed in their memory care unit which he definitely did not need. Angela “felt he was a wanderer” with no evidence of that except he he liked to sit on their front porch and walk in the parking lot, like so many other residents at that facility and which I encouraged for activity. I was forced to make arrangements within two days to move him. This was very stressful to the family and devastating to my brother as he felt he had done something wrong. My brother felt abandoned, and I felt he was robbed. I have reached out to the CEO in hopes of recovering his much needed and unused non-refundable community fee, without any response. Beware.

They do not accept Long term Medicare like 90% of Assiisted Living Facilities don't but they let us go there while we were very sick and when we pulled into the parking lot a really rude person who was in charge of the facility came to our Cadillac Escalade and before we could even ask a question that person rudely with hands on the hips ,says " WHO SAID YOU COULD COME HERE ?! " we habe NEVER been so discriminated in our lives as we were by that person! That person is LUCKY we are Christian ✝️! We prayed for that person but feel terrible for anyone who was sent there by this facility! Wow! Gross attitude 😒 and racist as a the Germans! That was a horrible experience! Shame on that person!

If we can get my mother to go, Hampton Manor at Deerwood is the place where we have her go. It seemed to be a much more cheerful atmosphere, and the people were happy there. The staff member who gave the tour did very well. They were very friendly and knowledgeable. They had welcoming residents that would help you acclimate to the place. They have people that make sure where you're going and get you there on time and all that stuff. They also have a fitness center and beauty salon.

My father is in Hampton Manor at Deerwood. They're very one-on-one, very caring and there's no smell or anything like that. The staff is very nice, very understanding and very helpful. He eats everything on his plate, and he has no complaints. It's very clean, it has no odors, and it doesn't smell like urine or anything like that. He's gone down and watched some people who have come in like little old lady dancers, things like that, just to get him out of the room and be a part of stuff like that. They have different things periodically that they can do or watch. Value for money is adequate. The price is probably right there with everybody else.

Hampton Manor Deerwood greatly benefits from Wendy and Janet's contributions. They identified my struggles and offered support, significantly improving my mental state. Their unwavering commitment to residents' well-being, including mine, is consistently demonstrated through their accessibility and compassion.