Golden House Assisted Living

I want to let people know my family's experience with [Removed], the owner. We moved my father in to Golden House in [Removed]. At the time he was 81, wheelchair bound and had dementia.[Removed] assured me he could stay at GH until the end of his life. Based on this, I elected to move my father to GH. Approximately 8 months later my father was hospitalized and returned to GH with Hospice care. [Removed] agreed to this. A few months later, I hear via a Hospice employee, that [Removed] is kicking my father out. This was a surprise to all of us because he had no health change to prompt this. The proper protocol for an emergency transfer is a doctors note initiating it, and contact to the responsible person. In this case me, the POA. I finally heard from [Removed] 4 days later through a voice message where she told me, I know I told you your father could stay here until the end, but he is too much trouble. She also lied and said she had been sick and that's why she hadn't contacted me. I requested formal notification, a doctors note and 7 days following my notification to find a new residence for my father. She said no. It is not easy to find an appropriate long term transfer in less than a week. As for my father being too much trouble, I want to specify he had no tubes, special needs, etc. and could feed himself. I found this entire event extremely unprofessional.

The owner of Golden House decided to evict my grandmother with dementia by notifying her of a 45 day notice she had to move. My grandmother is 94 and has no idea what is going on. The owner had one of the staff contact my mother on Dec 28 that she had important mail at the facility. It was an eviction notice dated Dec 12. The facility did not pay any courtesy of contacting my mother of this decision or attempt in any way to work with her on timing while she worked to find another place for my grandmother. Many facilities have wait lists of many months. Couple this with the facility owner refusing to provide my grandmother's records to my mother when we removed her. The owner actually hung up the phone on my mother when a staff person called her while my mother was at the facility. While the ladies there seem to provide good care the owner is unscrupulous, insensitive, unempathetic and unprofessional. Think once, twice , 3 times and then don't leave your loved one with this woman. It is difficult as it is to be in this position without dealing with someone so uncaring and again unprofessional.