Emerald Shores Health and Rehabilitation

My mom of 91 years passed away in this facility on Wednesday 5/26. She received such compassionate care and I wanted to share my experience. My 7 hour trip to the facility made it difficult to see her and she could not answer her cell phone as she began her end of life decline. The CNA’s would go to her room and call me so I could talk to her. So Grateful!!! She was always given what she requested and told me that she was being taken care of. It was so comforting to know that she would pass in peace which thankfully happened. I would like to personally thank the administrator Vikki, the Director of social services Kim, Business Office Manager Joyce whom I probably drive crazy with all of my questions and a shout out to the CNA Pam who showed her love and always made sure her requests were met. Her room was always at a comfortable temperature and they made sure to keep her cell phone plugged in. It was a good experience and for that I am very grateful. Thank you and please remember that you just need to be patient with the staff in giving them time to get to your lived one as they have many to care for.

Please DO NOT send anyone you care about to this faculty. The nursing staff is unable to notice changes in condition. They are unwilling to report and or notice a changes in the residents condition even though they have a nurse practitioner on staff that is available . They don't notify the family of any changes in there family members condition . It appears to be the culture of this facility . Uncaring nurses unwilling to advocate for the residents . Run don't walk away from this facility .

This facility refuses to honor the physician's and hospital aftercare plan for hospice. The patient and family have desired hospice when our loved one was discharged back into this facility and they have denied it. We were told that he is not on his death bed yet. He is suffering at their hands when hospice could be helping him. They have been very ugly and sneaky acting since Covid 19 lock down. We believe they are taking this opportunity and using it to their advantage.

This facility doesn't even rate a one star . Nurses don't follow doctors orders . The nurse practitioner writes orders on a patient without assessing the patient. Critical lab values are ignored no follow through done by the nurse assigned to the patient or the nurse practitioner who ordered the labs . PT left for 3 days with critical lab results. GI bleed , MI , hemoglobin 5.4 .left there for days before being sent to the ER . Don't trust this faculty with your loved ones

Horrible experience. Let my grandmother lay in bed for 3 days without helping her. Her hemoglobin was so low she ended up having a heart attack and a gi bleed because of it. She was finally sent to the ER and passed away 2 days later. Staff unhelpful,Practioners unhelpful. Both uncaring. Definitely would never suggest sending a loved one there. I believe my grandmother would still be here if not for their lack of care.