Cypress Cove Care Center

Cypress Cove Care Center – Crystal River, FL “When basic infection-control is treated like an optional extra, people die.” —Dr. Josef Kurk Edwards My husband John Trompeter and I (Dr. Josef Edwards) both contracted MRSA after repeated visits to Cypress Cove while checking on family friend Susan Hendrickson (room 116-A). Susan died 23 June 2023; her death certificate lists complications consistent with untreated HA-MRSA. Here’s why we give Cypress Cove one star (and wish we could give zero): 1. Alarming Infection Track Record • CMS public data show Cypress Cove sends more residents to the hospital for serious infections than the Florida and national averages. No focused infection-control survey has been logged in the past three years. 2. Zero Transparency During Outbreak • Staff never posted contact-precaution signage, offered chlorhexidine baths, or explained Susan’s status to family. John and I learned of her MRSA only after both of us developed boils that cultured positive. 3. Breakdowns in Basic Hygiene • We observed aides sharing blood-pressure cuffs between residents without disinfecting them. Hand-sanitizer dispensers in the south wing sat empty for days. 4. Paperwork “Gaps” That Risk Lives • Susan’s discharge summary lacked any mention of MRSA colonization. That omission violates both CDC guidance and §483.80 of the federal infection-control rule. 5. No Meaningful Response When Notified • Our written request for infection-control logs and staff audits went unanswered for 30 days—well outside the 24-hour record-access window federal law guarantees. Bottom Line If a facility can’t manage something as well-charted and preventable as MRSA, imagine what else slips through the cracks. We strongly urge families to seek alternative placement and report any suspected lapses to the Florida Agency for Health Care Administration (AHCA) immediately. This review reflects our firsthand experience and publicly available CMS/AHCA data. Prospective families should verify details and consult medical or legal professionals as needed.

Our Dad attended rehab here for approximately 13 days recently. He had taken a fall and needed care and support before making a long journey out of state to be closer to family. Our experiences were very good given the availability of beds and facilities (this part of Florida has very limited options which puts a large strain on providers). Overall the staff l, caregivers and nurses were very supportive and busy with patients the entire time. I visited Dad twice a day to support his return to an acceptable comfort level prior to his discharge. Partnerships between staff, patients and family is really the best option for supporting a healthy and workable experience. Food was very acceptable as well as cleanliness and overall care. Space is at a premium and modern upgrades are needed to make this a better experience for patients, families and staff. Although this was a challenging time for our family, we are grateful for the support we received! Thank you.

I notice you tell everyone that you would like it if they would call you. When my family member gets out of the hospital I will be calling you for a long talk. Also I notice you have reviews for up to seven years ago. Alot of things change over time. You should take down all those good reviews. Alot changed from two years ago . I will call you later

Please review your mission statement with your administration and nursing staff. Therapy was great! But can’t say that for anyone else. Rereview your business processes, mission statement, and patient care procedures. They are severely lacking! There’s a total disconnect between administration and nursing staff! Make sure you are clear on each “individual” patient’s plan of care! Again, it all begins with everyone knowing and living your mission statement! Highly disappointed with my loved one’s experience. For anyone looking at a place for their loved ones….give Cypress Cove time do a reexamination process on their care for patients. It needs a lot of work!

My dad was in there for Rehab. He ended up with COVID. My mom tried to explain his prior health issues with his lungs and what he needed medically.They kept saying they would get the medication and IV fluids he needed, he received only one IV of fluids. They had a doctor on his chart, another one on his wrist band, and another seeing him. None of them talked to the other and there never was clear orders of what he was to be given. He also was in pain. His room was at the end of the hall. HE HAD TO WAIT IN PAIN, until he receivedd his pain medication. He had to call my mom at when she went home and have her call the head nurse to ask for pain meds.He also was supposed to be on a special diet to keep his kidneys from having issues. They gave him foods he shouldn't have had. And they staff didn't seem to care. I would have given them no stars, but couldn't. The day after he came out of Cypress Cove he ended up in the CCU from pneumonia and organ failure. This could have been avoided if they had listened to his family. My dad deserved better care.