Centre Pointe Health and Rehab Center

My mother right now is at the Centre Pointe Rehab. I am very, very disappointed. I'm thinking about pulling her and trying to find a better facility for her. I don't think they have my mother's best interest at heart. I have been there on occasions where she has had the same shirt on for three days. I go visit her every other day and if I go on a Monday and she has a certain shirt, I pick up her laundry. I do her laundry and I bring her clothes back, and then I go on Wednesday and she has the same blouse on, but different pants. They're just not caring enough to say, "Let me help you with your shirt," or "Do you need help with putting on a different shirt?" or whatever. She has advanced stage dementia and she's hard of hearing and her memory is not good. She doesn't really know to put her clothes away. I'm looking for a place that I think will be concerned about my mother's care, but I don't think Centre Pointe is. My mother says the food is not good. She loves to eat, but when she can't eat it, I figure it's pretty bad. She's in the rehab part. I don't know about long term, but I heard that it was very good. The reason she went to the rehab was to speed up the process of getting her to the long term, but the rehab section, I don't think has my mother's best interests at heart. The rooms are spacious. In the rehab, they have a half bath. I went in there and housekeeping hadn't cleaned up the toilet yet. I went to visit her today. She was up at night like a lot of dementia people. She said that she stayed up all night, and she ate her breakfast this morning, took her medication, and went to bed, but they noticed that she had a cough. She had been through pneumonia while being out there, and I'm afraid it just hasn't gone away. I'm looking to take her out and get her to someplace that can take care of her. My mother has therapy from 10:00 to 12:00, for her arms, and exercise on her legs. I met the therapy lady one time and she said Mom was doing real good. I went to visit her one time and she had somebody else's pants on, so I said I'll just start doing her laundry. They brought me her laundry, and I bagged up her laundry not looking at it. I get home and go to do her laundry. There were two shirts that were not hers and a pair of pants that were not hers, and it happened twice. I marked their clothes and said, these are not my mom's. I told them I really didn't like her wearing someone else's clothes when she had clothes of her own, and I know that her clothes are clean because I wash them. I wouldn't recommend rehab there for anyone unless you've got a sound mind, and you can get around on your own. The way I know about Centre Pointe was word of mouth. Their experience was not in the rehab, it was in their Centre Pointe extended living, and they were very satisfied, but this lady was in her right mind. She didn't have dementia or anything, and she could get around, so it's a different situation for somebody like that.

I was a patient at this facility after falling and breaking my hip. I had also been a patient four years ago and will say I saw much improvement from my first stay. I went back to this facility because I remembered the Therapist there and how much they help me. Before the Physical Therapist section had been crowded and I had seen the new facility after visiting a friend there and also seen two of the therapists still there that had helped me. I was trusting they were still there and also knowing the new facilities, knew it had to be really up to date. I appreciate so much the main three that worked with me. Fortunately the main one was one I had worked with before. I certainly appreciated the fact that the rooms were private and I did not have to worry about someone else in the room with me. At first I was a little disappointed in reaction time to some calls I made. It took several days to learn the ins and outs and how the procedure worked. I like everyone else, am sure, saw people around or heard some and wanted help. I took me several days to realize everyone had the things which they were able to do. Many did help with simple things like moving something for me. I had wonderful caring aids. Got to know many since I was there for three weeks and they all assisted me so well. It did take me a while to realize I needed to ask for a shower because it was not clear to me at first how the process worked. I will say, though, at first I was not getting along very well at all and needed more assistance. I was always provided the towels and wash cloths so that I could "sponge bath" in the room. The food was OK, however, as usual, just not homecooked. There were a number of meals I kind of enjoyed, however, I noticed when I ordered a sandwich one day there were no condiments. There was not anyplace on the menu that I noticed where you would list them. Also, I was not on a salt free diet, however at first I never got salt. Sometimes the salads came with the dressing and other times not. Again, did not see on the menu where you would request any. Blue Cheese dressing was sent to me on one occasion , and that is the one dressing I do not like. I asked for and got another dressing, but of course because they needed to finish getting the food to the residents, I was almost finished with the meal before I got it. I would like to suggest getting blankets that are a little softer, as the blankets provided are very hard and not really comforting. Other than these few things, I was taken care of well by the staff at Centre Pointe. I especially appreciated the receptionists at the entrance as their patients in dealing with so many things as they change daily because of COVID. Unfortunately, this has brought on change for all of us and change is hard -- especially as we get older and need more help. I do agree that the staff (and not sure what level) needs to be a little more understanding of communications. I had a doctor's appointment and there were good to get me to it. Noone had let my husband know, and of course that really was not necessary in my case, because I was very alert and able to understand these type of things. It was not until the driver was taking me that he asked if someone was meeting me there. I was not sure if that should have been arranged or what they did to make sure I was OK once I got there. A staff member did come and let me know when my appointment was but that was only after I asked several times because I had been told they would be setting an appointment up for me. Could not understand why I had to ask someone who then transferred the message to get the answer back to me. To me "Communications' is one of the hardest words to get. To me this is because there is so much more that needs to be communicated, and hard to word it in such a way that it is understood especially since we are using fewer words to say something. Overall I was very pleased with my care at the facility. Most people were very friendly and I truly felt they enjoyed helping people.